Effective Date: May 13, 2025
At Cloudarry, we strive to deliver secure and reliable cloud storage services to all our users. We stand by the quality of our platform and your satisfaction is important to us. This Refund Policy outlines the conditions under which we offer refunds.
We offer refunds under the following conditions:
✅ You experience technical issues that prevent the core software or service from functioning as described
✅ You are not satisfied with the product and request a refund within 7 days of your purchase
✅ You have contacted our support team and given us an opportunity to resolve the issue
Refunds will not be granted in the following cases:
❌ Requests made after 7 days of purchase
❌ You simply change your mind or no longer need the service after use
❌ Issues caused by third-party conflicts or unsupported systems (e.g., outdated browsers or OS)
❌ Misuse or violation of our Terms and Conditions
To request a refund, please email us at:
📧 support@cloudarry.com
Include the following in your request:
Your full name and email address used during purchase
Order ID or transaction receipt
A brief explanation of the issue
We aim to respond to all refund requests within 2 business days.
If your refund request is approved:
Your original payment method will be refunded
Refunds may take 5–10 business days to appear in your account depending on your bank/payment processor
You may cancel your subscription at any time via your account dashboard. If canceled within 7 days of your initial subscription purchase and no significant use of storage has occurred, you may request a refund.
If you have any questions about this Refund Policy, reach out to us:
Cloudarry Technologies Ltd.
123 Digital Avenue, Suite 4B
San Francisco, CA 94107, USA
📧 support@cloudarry.com